Can I trust that my privacy and personal information are secure on your site?

Yes. For more details on the information we collect and its purpose, please read our full Privacy Policy.


How can I cancel my order?

If you wish to cancel your order, kindly reach out to us promptly for assistance at  Please be aware that orders cannot be canceled once they have been shipped.

What are your accepted forms of payment?

We accept the following forms of payment.

Major credit cards: Visa, American Express, Discover, Master Card, etc.

What should I do if the item I want is out of stock?

If an item is unavailable, kindly send an email to

I received an error when attempting to submit my payment.

If you encountered an error preventing you from completing your transaction, please get in touch with us at to report the issue.

My payment was declined.

If your payment was not accepted, please try another payment method.


How long will it take for my order to ship?

All orders are expected to be shipped within 10 business days from the date of the original order placement. During holiday and sale periods, orders will be shipped within 14 business days.

After an order has been processed, the following shipment transit times apply:

USPS First Class Package: 5-7 business days
USPS Priority Mail: 2-3 business days
USPS Priority Mail Express: 1 business day

How can I change my shipping address?

Once an order has been placed, it's not possible to modify the shipping address. If you've mistakenly entered an incorrect shipping address, please reach out to us at to initiate order cancellation. Please note that orders already in transit cannot be canceled.

How can I track my order?

Once your order has been shipped, a tracking number will be emailed to you.

Where do you ship?

Anywhere in the U.S. including Alaska and Hawaii.

What happens if there’s been a delivery mishap with my order such as lost or damaged?

Please examine your purchase promptly upon receipt or delivery. If the items you received are damaged or defective, kindly reach out to us immediately for assistance at

Can I ship to an address that is different than my billing address?

Yes, simply input your preferred shipping address during the checkout procedure.

How do I determine the shipping cost for my order?

The shipping expenses for your order will be computed automatically as you proceed through the checkout process.


What is your return policy?

All sales are final since everything is custom made. If we shipped out the wrong size we will be happy to ship the correct size.  If the item is damaged we will replace the item.

Our Return Policy

How can I return an item that I purchased online?

1. Place the items back into a box, including proof of purchase and a reason for return.

2. Generate a shipping label addressed to:

           Greco Promotions ℅ STB

           4387 W Swamp Road, #273

           Doylestown, PA 18902

3. Deliver the box to your nearest UPS/FedEx/Post Office.

4. After your return has been processed, you should receive a confirmation email indicating that your funds have been received.

Will I get a refund if I return a purchase?

You can return a wrong size that was sent in error or something damaged.

When will my account be refunded after I return an item?

For returns received and processed by us within 30 days, we will promptly refund your purchase amount to the original form of payment. Returns typically take 3-5 business days to process after they are received at our warehouse.

Contact us

Questions regarding Orders(quote, purchase order, shipping, etc.)